ExactMatsⓇ is proud to make durable, high-quality products that extend the life of our customers’ critical surfaces, such as automotive flooring and shelf/drawer protection. All of our products come with a robust warranty, and although claims are rare, it’s great to know that when you buy an ExactMats product, you’re covered.
Our warranty is as follows:
Tearing due to normal, daily wear and tear is covered.
Our super strong vinyl will not tear. Punctures under normal use are rare. However, like any vinyl product, ExactMats can be damaged by improper use. This warranty, therefore, excludes damage created from improper use (not maintaining the product properly, excessive temperatures, damage caused by sharp objects, etc.).
Discoloration of the material itself (clear products) is covered.
ExactMats products are made of special vinyl formulations. Our clear material will not yellow due to exposure to the sun or household lights, and our Charcoal Black (X-Edition™) material will not fade.
However, there are conditions whereby our clear products can become stained by contaminants that would otherwise damage the surface it is protecting (most of which could be easily wiped/cleaned off with normal maintenance).
Not periodically cleaning your floor mats is like not cleaning your laundry. Stains can sometimes set in if the contaminant is not attended to in a timely manner. Stains typically occur as a result of improper care, and as such, they are excluded from this warranty.
While we don’t hear about staining very often, the most common case is when automotive mats become discolored, over time, by the daily transfer of asphalt oils, and the like, onto the protective mat. While this can give the impression the mat material is yellowing, what is actually happening is the oils and other forms of dirt and debris slowly set into the material. Periodic cleaning of ExactMats with soap and water will help prevent this buildup.
All of our clear products are easy to wipe clean. In fact, difficult stains like that from a permanent marker can even be removed using rubbing alcohol if the stain is caught quickly.
Note: DO NOT use an ammonia-based product as ammonia will discolor almost any plastic-based product. Under no means should any kind of solvent be used on the material, as such product both damages plastics and voids this warranty. Acetone, nail polish remover are just two of the solvents that should be avoided.
The right fit is covered.
All of our products are guaranteed to fit properly, defined as fitting the specifications we are provided (for Home & Office products) and matching the OEM carpeted mat shape and size (for automotive products) - sometimes even better (when we create a more comprehensive solution for a vehicle). We are “ExactMats” after all.
Therefore, we unconditionally warranty our home, office, and automotive products from an incorrect fit. For any product we produce that is not produced within 1/16” tolerance of the measurements or pattern provided, we will replace it at our expense, so long as it has not been altered, cut in any way, or left in a hot environment for any time before it was installed. Heat can naturally warp plastic based products. Additionally, products that do not fit as a result of inaccurate measurement input by the customer (for custom-requested products), are not covered by this warranty.
Discoloration caused by “unfriendly” chemicals or contaminants is not covered by this warranty.
ExactMats is a high-quality vinyl product, but certain chemicals can damage this material, like any other. Those chemicals include but are not limited to, acetone, dry markers, ammonia, paint thinner, or other agents known to damage vinyl or plastic. This warranty excludes such damage. If you have any questions about whether or not you should use a specific chemical with our products, our Support Team will be able to assist.