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General ExactMats<sup>®</sup> FAQs

What is ExactMats®?

ExactMats® is an accessible lifestyle brand dedicated to protecting at-risk surfaces - all while enhancing their appearance and function.

ExactMats® provides solutions to meet the needs of vehicle owners, homeowners, professionals, and anyone else who values simultaneously safeguarding and beautifying their investments.

What does "virgin vinyl" mean?

Simply put, virgin vinyl is a first-generation material made with no reconditioned chemicals or additives.

A large portion of vinyl-based products are made from old vinyl that has been broken down and re-used to save manufacturers money. That means you can never really know what’s in it.

One other downside of this old, re-used vinyl is a serious reduction in quality; one that directly affects the clarity of the product, as well as the smell. Lower quality vinyl tends to release an unpleasant odor as the material breaks down over time.

By utilizing 100% virgin vinyl, ExactMats® delivers products that are clear, clean, and virtually indestructible. For our Home & Office line, our vinyl is specially formulated to be FDA-compliant, ensuring safe use in kitchens, bathrooms, and other areas.

Are ExactMats® products made in the USA?

Yes! Since ExactMats® opened, in 1997, we’ve been proud to be a "Made in America" company.

ExactMats® products are made in the USA (Houston, Texas). We're continuiously source Made in America suppliers. 

What's your turnaround time?

ExactMats® Auto Turnaround Time

- Our production standard for all auto mats is to produce and ship within 2-3 business days (except during the last 2 weeks of the year, which may be extended by a few business due to higher demand during the holidays).

- Delivery time is dependent on the shipping destination and method selected. This means that a good delivery estimate (except for the last 2 weeks of the year), for orders with standard shipping, is 2-5 business days from the day it ships out (except for Hawaii and Alaska, which may take longer).

ExactMats® Home & Office Turnaround Time

- Our production standard for our surface protection liners/mats is to produce and ship within 3-5 business days (except during the last 2 weeks of the year, which may be extended by a few business due to higher demand during the holidays).

- Delivery time is dependent on the shipping destination and the method selected. This means that a good delivery estimate (for orders with standard shipping) is about 2-5 business days from the day it ships out (except for Hawaii and Alaska, which may take longer).

Note: During the hotter months of the year, our Home & Office liner products are exclusively shipped on Mondays and Tuesdays due to the excessive heat (heat may alter requested dimensions slightly, and we try to avoid this). Should you need your liners by a certain date during this period, please contact us before placing your order.Please see our Shipping & Delivery page for more information.

Do you ship internationally?

Yes, in addition to shipping throughout the U.S., we also ship to Canada. 

If you are outside of these countries and have a special request, we would be happy to get a shipping price quote for you - simply reach out to us at Support@ExactMats.com.

What forms of payment do you accept?

We accept most major credit cards, including American Express, Diners Club, Discover, JCB, Mastercard, and Visa, as well as Paypal.

Do you charge sales tax?

For Texas billing addresses, ExactMats® is required by law to collect sales tax. Appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Out of state orders are sold without sales tax.

How much will my order cost to ship?

We offer FREE standard shipping on orders of $45 or more. Shipping is additional for orders under $45.

We ship via UPS and USPS, primarily. Most orders will ship via UPS, but specific products and orders to certain destinations (i.e.: Hawaii and Alaska) may be shipped via USPS. Either way, we offer several shipping options to choose from at checkout.

Please see our Shipping & Delivery page for more information.

What is your return policy?

Please see our Return Policy for all information on returning any product(s).

Can I use multiple discount codes per order?

Customers may apply one discount, coupon, or pricing code offer per order, however, gift cards may be used in combination with them.

ExactMats<sup>®</sup> Home & Office FAQs

What are ExactMats® Home & Office products made to do?

ExactMats® is in the business of protecting vulnerable household and workplace surfaces from being damaged. Our products also enhance appearance, dampen sound, and absorb impact.

For our Home & Office products, we apply our technology to create precise-fitting coverage for everything from cabinets and drawers to furniture, closet applications, laundry rooms, storage rooms, garages, and wherever you want added protection.

What color are ExactMats® Home & Office liners?

All ExactMats® Home & Office products are clear and colorless.

Do ExactMats® Home & Office liners change color over time?

Our Home & Office products do not change color on their own and will remain in their original clear, colorless state when maintained properly.

Note: Exposure to a high degree of humidity can create some minor opaque freckles over time, which is usually not very noticable. 

Note: Lengthy exposure to the sun or spilling something that chemically alters the color or chemistry of the material (i.e., a solvent, or something that stains) may result in product damage and is not covered under our limited lifetime warranty.

How should I measure the areas I want to protect to be sure I’m accurate?

For enclosed areas with sides: we recommend using either an ordinary tape measure or, if you’re adventurous, you can use a laser-measuring tool (just make sure it’s calibrated, if necessary, and reads measurements in 1/16th of an inch increments).

For open surfaces, with no sides: if you’re measuring an open surface like a tabletop or desktop, we recommend using a tape measure, since there will be no sides for a laser to reflect off of. Always measure these surfaces exactly to the size you want them.

For drawers and shelves: we recommend reducing your actual measurements by 1/8” (width and length), which will allow you to more easily remove the liner for any needed cleaning. Of course, rounding the corners, which we offer at no extra cost, will also do the trick.

Our favorite suggestion, in regard to accuracy when measuring, is to measure the same space a couple of times and at different points to ensure accuracy. Note: not all spaces have perfectly parallel sides, so it's always best to double check your measurements (our motto is "measure twice, cut once").

Need assistance? We'd be happy to help! Just send us an email at Support@Exactmats.com.

For more information see our How to Measure page. 


What if I measure incorrectly?

While obtaining the correct measurements of a space is out of our control, we want you to have what you need! 

If you inadvertently make an error in a measurement, simply reach out to our Support Team (Support@ExactMats.com) for assistance.

In the case of ordering pieces that are simply too long, we are able to instruct you on how to adjust the product from home. However, for orders with more complicated issues, we offer replacements at 50% off of our regular retail price + shipping. 

IMPORTANT: Please make sure to refer to our measuring guide here.

What if ExactMats® makes an error that doesn’t match what I put in the order form?

Our quality control process makes errors very unlikely.

However, if you do feel there has been an error, we welcome you to reach out to our Support Team (Support@ExactMats.com) for help. In the rare event that your order is not made exactly to your specifications, and you have not altered the item in any way, we will replace the product at our expense.

How are ExactMats® Home & Office liners and mats priced?

ExactMats® Home & Office products are typically priced by the square foot.

As you create your order in our order builder, you will see your price updated to reflect your current selections in square inches, which our system converts into square feet.

Should you have a promotional code to use, discounts will be reflected at checkout. 

Do your products use adhesives?

Absolutely not!

Unlike contact paper and other lining products, ExactMats® liners and mats are made with a robust, FDA-compliant vinyl. This results in a product that is fully assisted by gravity to stay in place.

Are ExactMats® Home & Office liners safe to use in my kitchen, and around kids/pets?

Absolutely!

We developed our proprietary formula(s) specifically with the kitchen in mind. That’s why we made sure our liners are FDA-compliant (for secondary contact with food), as well as BPA and Pthalate-Free, and antimicrobial. They also contain no harmful chemicals or dyes and are compliant with USDA standards for contact with food. Use them with peace-of-mind wherever you need perfect-fitting protection.

 

How will I know where each product belongs when I receive the order?

Regardless of the size of your order, our system is designed to make things easy for you.

That’s why our easy ordering process allows you to identify exactly where you’d like each item to go, in your owns words, down to the very room and cabinet/drawer (or other surface) you intend on placing it.

That way, when you receive your order, each item will have an identifying tag on it, specifying exactly where you intend on using it, (i.e., drawer to right of sink, Kitchen). Once you’re ready to install, simply remove the tag and drop it in place.

ExactMats<sup>®</sup> Auto FAQs

What are ExactMats® Auto floor mats?

ExactMats® automotive floor mats are designed to precisely protect the floor and cargo areas of each vehicle from dirt, grime or other forms of damage, in order to extend the clean appearance, life and value of the vehicle. ExactMats are individually made to match your specific vehicle according to its make, model and year.

ExactMats floor mats come in two popular varieties; original clear ExactMats, designed to identically overlay your vehicle's original OEM carpeted mats and ExactMats Sport; a heavy duty black replacement mat. Both products are designed to blend in with your vehicle's interior to look like they are part of the vehicle, not an added accessory or an overbearing, over-designed floor covering.

All ExactMats provide exceptional, robust protection to vehicle floors, trunks, and cargo areas with subtle elegance, unlike unnecessarily bulky, mass-marketed products. Made of our proprietary formulation, ExactMats are engineered to be physically lighter in weight than other mats while providing unparalleled strength.

We receive five star consumer reviews on all platforms, because our customers love our products and take special pride in their vehicles by protecting them with out distraction or unnecessary bulk.

In summary, we make two types of automotive mats:

  • Clear (ExactMats) are a great choice for those who are looking for durable, see-through protection. These mats were primarily designed to be used as overlay mats (they perfectly match your vehicle's OEM floor mats by make/model/year) and come with driver's side mat clips for added confidence.

  • Black (ExactMats Sport) are an excellent choice for those who are looking for a heavier-duty replacement mat. ExactMats Sport also include locking grommets for supported vehicles.

 

Do your automotive products change color over time?

No, our auto mats DO NOT naturall change color over time. 

Note: If you notice your mats are turning yellow, or other colors, it’s likely to have been caused by dirt, grime, debris, and oils that have been tracked in by shoes (if you feel they turned yellow for any other reason, please reach out to our support team for assistance).

We also offer a warranty for our auto products, but this does not cover accidental stains, damage, or anything else related to normal wear and tear.

 

How much floor area will my ExactMats® cover?

We design our automotive mats to match the precise dimensions of your original factory mats (OEM), so your new ExactMats® will fit perfectly on top of your carpeted mats, and X-Mats fit just right as a replacement, protecting every line and curve.

Some vehicles are available with a “UniMat” option, most often in the second row. This means that instead of ordering 2 separate mats, you can order a single mat for your back seat area. The UniMat still fits the exact shape of the individual mats, but also provides a precise fit across the middle of the vehicle floorboard; an area that might not normally be protected by a factory mat. The UniMat is a great option for people who want that extra bit of protection in their vehicle.

I can’t find my vehicle on your website. What can I do to get ExactMats® in my vehicle?

Our website allows you to search for your vehicle (by make/model/year) in a couple ways.

1. You may search in our search bar, which is located at the top-right of the website. 
2. For Clear ExactMats, click here and press the "Find Your Vehicle" button to select your vehicle.
3. For Black X-Mats, click here and press the "Find Your Vehicle" button to select your vehicle. 

If you are still unable to locate your vehicle through these methods, no problem - we can help!

While we work with our partner dealerships to ensure that we have the latest mat templates for every vehicle design that hits the US market, occasionally we may not have captured something new yet. That said, if you don’t see your vehicle listed, or you are unsure about which model you should be buying, give us a call at 888.395.6004, or email us at support@exactmats.com, and we will walk you through a simple process to get you the protection you need.

Have an antique/vintage or imported vehicle? No problem! We work with our customers to create custom, protective mats for a wide variety of classic, collectible, and imported cars (even a few airplanes, boats, and RVs!) Just give us a call or shoot us an email with more information about your vehicle, and we will work with you to get a custom pattern created just for your car (custom ExactMats® available on a case-by-case basis and may include a small customization fee).

My auto mats don’t seem to fit. What should I do?

We design and manufacture every set of ExactMats® to fit each specific vehicle, exactly according to make, model, and year. Occasionally, customers will install their new mats and be concerned that there is an incorrect fit. Here are a few things to check first:

  • Look at the box to make sure you ordered and received the correct make, model, and year.  

  • Next, check to see if your mats are facing the correct direction. Your ExactMats®will be the exact same dimensions and size as the original carpeted mats by make, model, and year, so make sure you have them rotated correctly to match up right.

  • Are your ExactMats®on the correct side of your vehicle? There are often subtle variations in design between driver and passenger mats, or even mats in the second row. Make sure you haven’t accidentally placed an ExactMats®on the wrong side of the vehicle or backward.

  • Do you have the original factory floor mats in your vehicle? ExactMats® are made to fit factory designs. Aftermarket mats that claim to be the same shape as the original are often, in fact, a different shape and/or size entirely. We certify our mats to fit their factory counterparts, so for the best fit, we recommend having your original mats in your vehicle, or you can simply replace your carpeted mats with ours, (X-Mats will more likely have a hole for the locking mechanism if your vehicle has one).

  • If you’ve tried these suggestions and are still having issues with fit, contact us at Support@ExactMats.com with photos of the ExactMats® on top of your factory mats. This will help our production team determine if there was some sort of error in the production or packaging process and help them resolve your issue right away.

What if I no longer have my vehicle's factory (OEM) mats?

No problem! Our X-Mats are perfect for this use and support locking mechanisms to prevent slippage.

Our clear ExactMats® are typically meant to be used as an overlay as they do not, by default, contain any support for locking mechanisms. However, should you be interested in using our clear mats as a replacement mat, we welcome you to give us a call so that we may customize them to match your vehicle's locking mechanism. 

Both mat types include carpet grippers as well. 



Do you offer clips to secure your mats?

ExactMats Clear: Each package comes with 2 ExactClips, specifically meant for the driver's side mat. If more are desired, they may be purchased here

X-Mats (Black): We do not provide clips with our X-Mats with as these mats come with support for your vehicle's factory locking mechanism. If you're ordering replacement mats, and your vehicle does not have a locking mechanism built-in, we welcome you to give us a call. 

Partner/Wholesale FAQs

How can I become a partner or a reseller of ExactMats®?

We love our partners!

ExactMats® partners with a wide variety of professionals across an array of markets, such as auto dealerships, design firms, cabinet companies, professional organizers, and more.

If you’re interested in partnering with ExactMats®, or offering our product to your clients, we’d love to chat. Please contact us directly by emailing us at Support@ExactMats.com, where a knowledgeable representative will work with you to register and get started.

If I am a partner/reseller, can I coordinate delivery of my ExactMats® Home & office order to when my products (cabinets, desks, etc.) are delivered to me and ready to protect?

Indeed, you can!

While we cannot guarantee an exact delivery date without an express shipping arrangement, we can typically coordinate with our partners to have order(s) arrive about the same time you’re ready to install it (as long as we have the right amount of lead time to produce and ship it, and the correct shipping address of course).

Ordering and Delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest at www.exactmats.com with no obligation to create an account.

However, there are many benefits to creating an account, including the ability to check your order history and have your shopping cart items and payment details saved for next time.

It’s quick and easy to create an account. Just visit https://www.exactmats.com/account/register and follow the instructions on-screen.

 

Where is my order confirmation?

This is automatically sent to the email address used at checkout. If you haven’t received your order confirmation within 24 hours, we recommend first checking your spam/junk folder. If you are still unable to locate it, we welcome you to reach out to us at support@exactmats.com for assistance. 

How much is shipping?

Shipping costs depend on the shipping method selected and where it’s being delivered.

In general, orders of $45 or more, which are shipped to the lower 48 states (contiguous U.S.), include free shipping.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference, which you can use to check the progress of your order online.