Shipping & Delivery
PROCESSING & DELIVERY HOURS:
We process, ship and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays or Holidays (see Holiday section below). Auto orders are shipped within 1 day of receipt, and Home & Office orders are shipped within 2 (except for the last 2 weeks of the year, when processing can take up to 3 days).
For example, if you place an Auto order on Tuesday, it will typically ship from our factory the following Wednesday. However, if you place an order on a Friday it will typically ship from our factory the following Monday. See our FAQs for more information.
SHIPPING & HANDLING FEES:
We provide free standard shipping on all orders over $35. All orders are shipped using FedEx Ground or Smart Post. Upgraded shipping is available at an extra cost.
ExactMats® will ship P.O. Box orders through FedEx Smart Post. These shipments are not tracked door-to-door. Please allow 7 to 10 business days for delivery.
U.S. TERRITORIES, AND MILITARY PO/FPO ADDRESSES:
We do not ship to U.S. Territories or Military APO/FPO addresses.
HAWAII AND ALASKA:
Unless another method is chosen, the shipping method selected at checkout, by default, will be FedEx SmartPost. Due to the remote distance from our facility in Houston, Texas, customers in Hawaii and Alaska may notice this shipping method can take longer. If looking to receive your order sooner, we recommend going with a faster shipping method.
PACKAGING & DELIVERY:
Orders are shipped in corrugated boxes via FedEx SmartPost or Ground. Signature is not typically required.
Any and all packages that are shipped via FedEx are typically left at the door, porch, or gate at the driver’s discretion. ExactMats® does not have any control in the discretion of the driver.
Once your order has shipped, we will send you a confirmation email with the tracking number. To track your package, simply click on the link and it will take you to the FedEx website where you can see the status of your package.
At this time, ExactMats® can be shipped to addresses within the United States and Canada.
Typically, our turnaround time is just as fast during the holidays as they are during the year. However, orders made during the last 2 weeks of the year are subject to possible extended processing times, up to 3 business days. If you are at all concerned about whether a shipment will arrive by a certain date, feel free to give us a call at 1-888-395-6004.