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Shipping & Delivery

PROCESSING & DELIVERY HOURS

We process, ship, and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays, or Holidays (see Holiday section below). Orders typically ship within 3-5 days of receipt (except for the last 2 weeks of the year, when processing can take a little longer). See our FAQs for more information. 

 

SHIPPING & HANDLING FEES

We provide FREE standard shipping on all eligible orders (must be in the lower 48 states) of $45 or more. Upgraded shipping options are available at an extra cost. 

 

P.O. BOXES

ExactMats can ship P.O. Box orders through UPS SurePost. These shipments are not tracked door-to-door. Please allow 7 to 10 business days for delivery. 

 

U.S. TERRITORIES, AND MILITARY PO/FPO ADDRESSES

We do not ship to U.S. Territories or Military APO/FPO addresses.

 

HAWAII AND ALASKA

Unless another method is chosen, the shipping method selected at checkout, by default, will be UPS SurePost. Due to the remote distance from our facility in Houston, Texas, customers in Hawaii and Alaska may notice this shipping method can take longer. If looking to receive your order sooner, we recommend going with a faster shipping method. 

 

PACKAGING & DELIVERY

Orders are shipped in corrugated boxes via UPS SurePost or Ground. Signature is not typically required.

Any and all packages that are shipped via UPS are typically left at the door, porch, or gate at the driver’s discretion. ExactMats: does not have any control in the discretion of the driver.

 

ORDER TRACKING

Once your order has shipped, we will send you a confirmation email with the tracking number. To track your package, simply click on the link and it will take you to the FedEx website where you can see the status of your package.

 

INTERNATIONAL ORDERS

At this time, ExactMats® can be shipped to addresses within the United States and Canada. 

 

HOLIDAY ORDERS

Typically, our turnaround time is just as fast during the holidays as they are during the year. However, orders made during our Black Friday/Cyber Monday sale(s) and the last 2 weeks of the year are subject to possible extended processing times, up to 3 business days. If you are at all concerned about whether a shipment will arrive by a certain date, feel free to give us a call at 1-888-395-6004.