Shipping & Delivery
PROCESSING & DELIVERY HOURS
We process, ship, and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays, or Holidays (see Holiday section below). Orders typically ship within 3-5 days of receipt (except for the last 2 weeks of the year, when processing can take a little longer). See our FAQs for more information.
SHIPPING & HANDLING FEES
We provide FREE standard shipping on all eligible orders of $45 or more (pre-tax, post-discounts) being sent to qualified destinations in the lower 48 states. Upgraded shipping options are available (for an added fee) upon request.
Due to the nature of P.O. boxes, we are unable to ship to them via any method other than USPS. Please allow 7 to 10 business days for delivery.
Note: P.O. shipments are not tracked door-to-door.
U.S. TERRITORIES, AND MILITARY PO/FPO ADDRESSES
We do not currently ship to U.S. Territories or Military APO/FPO addresses.
HAWAII AND ALASKA
Unless another method is chosen, by default, the shipping method selected at checkout will be USPS. Due to the remote distance from our facility in Houston, Texas, customers in Hawaii and Alaska may notice this shipping method can take a little longer. If you’re looking to expedite the shipment of your order, we recommend reaching out to our Support Team (Support@ExactMats.com), before placing your order, to discuss other possible shipping options.
PACKAGING & DELIVERY
Orders are shipped in corrugated boxes via UPS, FedEx, or USPS, depending on location and shipping method selected at checkout.
Most orders will ship via UPS, but specific products/orders to certain destinations (i.e: Hawaii and Alaska, or more rural areas, for example) may be shipped via USPS. Either way, we offer several shipping options to choose from at checkout. Signature is not typically required.
Any and all packages that are shipped via UPS or FedEx are typically left at the door, porch, or gate at the driver’s discretion. ExactMats does not have any control of the discretion of the delivery driver and is not responsible for items that may be stolen or removed from the delivery spot. If you would like to insure your package for an added fee, before placing your order, you may contact us directly at Support@ExactMats.com.
Once your order has shipped, we will send you a confirmation email with the associated tracking number. To track your package, simply click on the link and you will be redirected to the website of the shipping company used to ship your order. On this page, you can see the status of your package.
Note: At times, especially during busier months, you may notice tracking is inaccurate or missing information. This is not something ExactMats has control of, but rather an issue related to the carriers’ abilities to keep up. Although we have no control over the package once the shipment leaves our facility, or of what shows on the carriers’ sites, should you need any assistance related to tracking, we’re here to help!
Note: Should you have any issues locating a package that says it was delivered, we recommend first contacting the carrier directly. If they are unable to assist, we will do everything we can to help.
At this time, ExactMats® can only be shipped to qualified addresses within the United States and Canada.
Typically, our turnaround time is just as fast during the holidays as it is during the rest of the year. However, orders made during the highest shipping traffic periods (such as during sales, Black Friday/Cyber Monday, and the last 2 weeks of the year, for example) are subject to possible extended production times, up to 5 business days. If you are at all concerned about whether a shipment will arrive by a certain date, feel free to give us a call at 1-888-395-6004.